Welcome to our online store (henceforth online store, our Company). The online store belongs to the Company Byzantium Spirits - e-shop and is located in Ioannina on Ethn. Makarios number 11 in Greece. When browsing the online store, please consult the following terms and conditions, which apply specifically to the use of the Byzantium Spirits online store, located at byzantinejewels.com, and have been formulated in advance for future contracts, are binding on the consumer, as long as they meet the requirements of the Law, that is, their existence was indicated by our online store and the consumer was given the opportunity to receive actual knowledge of their content (art. 2, par. 1 law 2251/1994). A transaction with the online store is an automatic, unconditional acceptance of the terms of commerce in general.
Terms of contract
Byzantium Spirits reserves the right to unilaterally modify these terms and conditions of transactions made through its online store, in accordance with the needs of the Law, transactional ethics, and the Company's requirements for its proper operation. Moreover, it undertakes the obligation to inform the users of any changes through the online store.
Provided information and products
The information provided regarding the quality, completeness and validity of the information and services provided is accurate without prejudice to any technical or typographical errors, which could not have been predicted or occurred inadvertently or due to the closure of the e-shop for reasons of force majeure.
Limitations of liability
Byzantium Spirits is not liable to customers/users for any damages that may arise from the execution or non-execution of their order (except in the cases mentioned in the Withdrawal / Return - Exchange Policy). The Company's rights are reserved as to the time of delivery of the goods in cases of force majeure. The online store guarantees the availability of products according to the relevant indication in the respective information field. In no case is the online store liable for any claims of legal or civil and/or criminal nature or any damage (positive, special or negative, which indicatively and not restrictively, divisively and/or cumulatively consists in the loss of profits, data, lost profits, monetary satisfaction, etc.) from visitors of the website or third parties due to a reason related to the operation or not and/or the use of the website and/or inability to provide services and/or information available from it and/or from any unauthorized interference of third parties in products and/or services and/or information available through it.
Intellectual property rights
All contents of the Byzantium Spirits e-shop, including images, graphics, photographs, drawings, texts, logos, services, and products, are the intellectual property of Byzantium Spirits and are protected under the relevant provisions of Greek and European Law as well as international conventions. Any copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of production work or misleading the public about the actual content provider of the website is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes and mainly to mislead the consumer or defame the Company is not permitted. The names, images, logos and insignia representing the online store and its products or services are the exclusive trademarks and logo of byzantinejewels.com and are protected by Greek, EU and international trademark laws. And industrial and intellectual property. Their appearance and display in the online store byzantinejewels.com is not equivalent to the transfer or assignment of their license or right of use.
Users of the online store agree that they will not use the online store to send, publish, email or otherwise transmit any illegal, harmful, threatening, offensive, defamatory, vulgar, obscene, obscene, libellous. violates the privacy of others, shows empathy, or expresses racial, ethnic, or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted in accordance with the law or contractual or managerial relationships (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other third party property, contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip any software or hardware, intentionally or unintentionally violates applicable Greek and EU Law and its provisions, may harass third parties in any way and any content used to collect or store personal data about other users
All information, which is related to your data and your transactions, is secure and confidential. All information transmitted by the user/member is confidential. All necessary measures have been taken to use them only to the extent deemed necessary in the context of the services provided. You should also treat all information provided through the service as confidential and do not disclose it to third parties for your safety. You will only receive newsletters and printed material if you wish and declare it during your registration as a member. In any case, the online store does not disclose or publish your data and information. The personal data that you make available to us by registering as a member/consumer are used exclusively to execute your transactions.
By entering the store, you declare that you are an adult and have legal capacity. You also undertake that you will not allow the use of your data and passwords by minors or persons who lack legal ability. You are responsible for the data and passwords you have entered. For this reason, please follow the rules for online shopping security. As a user/customer of the store, you declare that you are financially responsible both individually and on behalf of the people living with you. You declare that under your full supervision, you have every use of the store made by minors using your name. The Company, including its consultants and employees, is liable only for fraud or gross negligence and only for positive damage, which in any case may not exceed the value of the Products sold.
Delivery of products
Deliveries in Greece
All shipments to destinations within Greece are made by ACS Courier free of charge for purchases over 49 € (if purchases worth less than 49 €, the shipping fee is 3.5 €).
The products are sent to the address you have specified for us, through the courier company ACS Courier.
All shipments to destinations outside Greece are made with shipping costs. The charge in these cases varies depending on the country of destination and the total value of the order.
- For shipments within the European Union, the shipping cost is 15 € for purchases worth up to 100 € and 10 € for purchases worth 101 € and above.
Shipping / Delivery time
Orders are sent by our Company on the same day, as long as they have been registered by 12:00 of the working day, and there is no problem with availability or other reason (e.g., need to confirm shipping details).
Delivery days are from Monday to Friday and from 9.00 am. up to 5.00 pm for Greece and the 27 countries of the European Union, and the delivery will take place within 2-3 working days. For the rest of the world, 3-4 days are required with the possibility of extension depending on the customs regime that governs each country.
The above deadlines do not apply during extreme weather conditions or strikes or in any case of force majeure, affecting transport times. We know that the terms of carriage are governed by the international regulations and guidelines of the International Civil Aviation Organization (ICAO) and the European Agreement concerning the International Carriage of Dangerous Goods (ADR) applied by the courier company operated by the courier company.
Your order may be delayed for the following reasons:
* Under extreme weather conditions, strikes and in any case of force majeure, which may affect the transport and delivery of your order
* In case it is impossible to contact you by phone and/or email (if there is a problem with your order, either in relation to the product or in relation to its payment because, e.g. you have entered are not correctly updated).
Allocations of Risk
The online store is not responsible for the poor condition of the delivered products as long as it is not due to improper storage of the products from the online store and if all the preventive measures that the latter should have taken have been taken. The online store is not responsible for side effects and damages from the use of ordered products due to incorrect choice of products by the user, careless or incorrect use of the products.
The online store delivers the ordered products to the cooperating courier companies to be sent to our customers. The online store provides the courier companies with the necessary information to enable the delivery of orders, including the necessary information of the consignee - counterparty. The online store has no liability for the damage that the delivery of the ordered products by the cooperating courier services may cause to a person other than the counterparty. The previous applies only if that person resides or works in the home or workplace of the customer or anywhere else indicated by the contracting party as a place of delivery. The relevant responsibility is accepted and borne by the user.
In contracts where the supplier sends the products to the consumer, the risk of loss or damage of the goods is transferred to the consumer, without prejudice to the rights of the consumer vis a vis the carrier (Article 4d Law 2251/1994).
We offer you the following options for the payment of your order:
- Pay on delivery
Upon receipt of the products, you ordered at the place you have indicated to us. This method is only available for destinations within Greece.
- Credit card
- Bank account deposit
You have the option to pay for your order by depositing it in our bank account. In this case, your order will be approved when our accounting department confirms the deposit:PIRAEUS BANK
BENEFICIARY: GOLAS MICH. LAMPROS
BENEFICIARY: GOLAS MICH. LAMPROS
If you wish to replace or fully return the purchased products, or even in the rare cases of manufacturing defects-defective products, please contact us to arrange the replacement/return under the terms and conditions.
- Returns are made on the products together with their original packaging. The product you return must be in excellent condition, not worn, retain its original packaging (labels, etc.).
- Returns are made within 15 days from the customer's receipt of the order from the courier company.
- The return/change must be accompanied by a copy of the Retail Receipt.
- With the return of the product, you can either be credited for a future purchase, or we can make a full refund. For the second case, it is necessary to send us an accompanying form with the account number, the IBAN, and the name of your Bank.
- Item changes at a discount or offer are always changed at the current price.
- A second replacement is only allowed for a good reason.
- Byzantium Spirits does not accept returns on special orders for handmade jewellery.
Return/ replacement procedure for non-defective products
- Contact us at 26510-72097 or through the contact form of our store for shipping instructions.
- Send the product at your own expense, with a courier company, together with a copy of the Retail Receipt, stating the reason for changing/returning the product.
- After receiving and checking your returned product, the Company will proceed according to your information to replace or cancel your purchase and refund the amount you paid. The online store will withhold the refund of the price until it receives the product back.
- At the same time, you place a new order with the product you want in the online store and the COMMENTS field; you mention that it is a change and the number of the Retail Receipt. Once we receive the shipment product, the process of sending the new order will start with the recipient's charge.
- In case of cancellation, the refund will be made by cancelling and reversing the online transaction. If the purchase was paid by cash on delivery, the refund will be made to a bank account that you indicated to us.
Return/ replacement procedure for defective products
All jewellery is subject to strict quality control by company staff before being shipped. However, if you find a construction failure or other problem, you should contact us at 26510-72097 or through the contact form of our store within 24 hours from the time of delivery, expressing your reservations.
In case the product is defective, you send it to the courier company ACS at the recipient's expense, according to the Return-Exchange procedure. The product is replaced and returned to the customer at the expense of the Company.
For a product to be accepted as defective, the wearer must not misuse the product. In case it is found that the damage is due to misuse of the customer, then the same product is returned to the customer with shipping costs borne by the customer.
In case the defect is found, the return/replacement procedure is followed as above.
Dispute Resolution and applicable Law
In the event of any dispute arising out of the e-shop transaction, applicable Law, according to the e-shop turnover, the geographical identification of the potential consumers, the place of establishment, operation and economic activity of the shop and its country of origin, without prejudice to the exceptions of the Law for consumer protection and other criteria and discrimination of laws, is the Law of the Greek state including the generally accepted rules of International Law, as well as International Conventions. The applicable Law governs, inter alia, the undertaking and the exercise of the relevant activity and the quality and content of the services provided, as well as the specifications of the products and the differences that arise from the contract or the Law. For the resolution of disputes from contracts for the sale of products of the Company and the general use of the online store services and without prejudice to the provisions of article 11 of Law 2251/94, the Greek Courts are competent, and the Courts of Ioannina are competent.